Community Manager

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Troubleshooting: Previous Projects not opening in Creative Cloud Express

Forum|Forum|4 years ago
December 13, 2021
29 답변들
154970 조회

Troubleshooting: Previous Projects not opening in Creative Cloud Express

In troubleshooting this issue, users have found that previous projects to load after clearing browser cache and then logging in using a new "Incognito," (Chrome), "Private" (Safari) or similar window. Projects should be available normally afterward.

Other users have reported success by logging into the mobile app, and then logging back into the browser version using a new "Icognito" or "Private" browser window.

Please try these techniques in troubleshooting this issue.

Thanks,
Kevin

Problem or error

A

april_9121

Participant

hi Kevin

I run a business and ever since I downloaded adobe, I can't open up hundreds and hudreds of pictures and pdfs on my desk top. what is going on.

David__B

Adobe Employee

Hi @april_9121

Sorry to hear about your troubles. A few questions:

Do you use Adobe Express on both your phone and your desktop?
Do you get any kind of error when attempting to open these files?
If this is an urgent issue for you you may want to reach out and work with our support directly via https://adobe.ly/3DM4xCM

Best,
Dave

A

april_9121

Participant

Hi Dave

thanks for reaching out. I couldn';t find any solution after hours of
searching. I only use my desktop and it was saying my files were corrupted
when they were not. I was told to go to the source and download again which
I can't for hundreds. So I cancelled my subscription and paid a 142$ fee. I
can see that Adobe has in its software to mess up other programs, because
once I uninstalled it everything opened up perfectly. Isn't that comical.

S

soumya_9851

Participant

The characters in animation are not changing as its been static I feel.Was trying to access the animate from audio since yesterday the same issue has come up with. Hope you take it into consideration.

Tarun Saini

Community Manager

Hi

@soumya_9851

,

Thanks for reaching out! Could you please elaborate more about the issue you're seeing? What happens when you're trying to access Animate Character? If possible, can you share the screen recording of the issue?

We're here to help, just need some info.

Regards,

Tarun

A

Anonymous

Hi everyone,

My problem it's a little different than everybody. I can find my project at mobile service and computer. But at ipad it's not appearing. I tried to logoff, reinstall, everything. It's only in ipad it's not working...

chaimaa.7

Community Manager

Hi @40502155.

I'm sorry you're having these issues with Adobe Express. The new Adobe Express app isn't available on iPad yet (only on mobile and desktop), so that might explain why the app isn't showing your files on the iPad. You should have access to your files on mobile and desktop. We understand the inconvenience. This should be resolved once the iPad app is released.

Thanks ^CA

T

Tom358184241s1l

Participant

This worked two weeks ago but not any more. I just edited a project that is now inaccessible. I tried all the tips outlined here.

C

candi_5735

Participant

Troubleshooting: Previous Projects not opening in Creative Cloud Express

In troubleshooting this issue, users have found that previous projects to load after clearing browser cache and then logging in using a new "Incognito," (Chrome), "Private" (Safari) or similar window. Projects should be available normally afterward.

Other users have reported success by logging into the mobile app, and then logging back into the browser version using a new "Icognito" or "Private" browser window.

Please try these techniques in troubleshooting this issue.

Thanks,
Kevin

By @Kevin-Monahan

E

Edu_Mota4926

Participant

Olá

eu não estou conseguindo editar arquivos compartilhados comigo

S

slackerofthemind

Participating Frequently

Thanks for this, but no dice. None of my files will open in Adobe Express. Tried different browsers, clearing cache, private windows; tried Adobe's custom DNS; nothing works. This has started happening out-of-the-blue with no changes otherwise on my end.

Btw, I am a full subscription Adobe subscriber for our NPO and use Express for our collateral — on deadline. I am now letting one of our agency sponsors know we have ongoing issues with Adobe and will have to rebuild their work in Canva. Not a good look.

O

Otto33740459gjpt

Participant

tried all of these still not loading

A

Abhi.G @ ADBE

Adobe Employee

@Otto33740459gjpt

This is a really old post. Please check more recent posts relevant to the new version of Adobe Express: https://community.adobe.com/t5/adobe-express-discussions/old-express-files-gone/m-p/14016699#M10937

Abhi G

A

Arooj33121756gvgu

Participant

Hi,

I have lost all my recent files working in Adobe Express. They are not under recent or your stuff and I have tried refreshing and trying private mode. Please help.

F

frederic321780532fum

Participant

This is not working for me, I'm in big trouble, I haven't been able to recover months of work. And It got me behind on a major project. I've asked help, They told me to move my files to the new version of the app and still nothing. This is an app we pay for therefore if it's not working I should get a refund for the past 3 months of struggles.

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