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Participant
August 16, 2023

Converting files

  • August 16, 2023
  • 1 reply
  • 190 views
Unable to access files due to not being able to convert to new folder on new Adobe Express website

1 reply

Amitej S
Community Manager
Community Manager
August 17, 2023

Hi @Julia31704841jjv0,

Are you getting any error messages while accessing old files? Can you share a screenshot or screen recording of the workflow with the issue you face for us to understand?

 

Old files are accessible when you select Your Stuff  > Access files in the highlighted tile. Once you convert the old file, you'd see it in the Your Stuff section, and you'd also see a new folder [Originals]; this folder will hold your old projects which you choose to convert.