download button disappeared

[moniquew93208949]

i can not download the file.. have a look? thank you!!

[Sione31912070n6ej]

everything seems to function except for the download button

[Abhi.G @ ADBE]

Hi @Sione31912070n6ej 

Could you provide more detail: what happens when you use the download button?

Thanks

Abhi G

[default320972145re0n9]

After adding image and adding logo, I get a message that says "We're working on your file. You will be able to download it soon." But this message does not ever clear and we are never able to download.

[Nancy OShea]

Often the best way to overcome download errors is try again with a different browser that accepts cookies and does not have any script blockers.

Hope that helps.

[FLYLIFE]

What is going on with you guys???

[EarlyMan]

Earlier I could download the created image in image formats now that option is missing. Only share option is showing. Please fix this.

[우리집3408729586lw]

지금까지 잘 쓰고 있었는데, 갑자기 저장하기 버튼이 사라졌습니다.

[default34091558pe2rf4]

Can't download the file. Download button is not visible

[default34091664cs7rat]

is the download feature remove?

[Tom3208398866hk]

Cannot download images, the Download button is not visible.

[REVERY creative]

We cant find download button. Some change?

[REVERY creative]

We cant download our work. Pls, answer.

[PIRRY1922]

La página solo remite a compartir

[Amitej S]

Hi @REVERY creative,

Welcome to the Adobe Express Community!

Which kind of project are you having trouble with? Is it a post or a video project? Please let us know the device OS, browser version, and format you are attempting to export so we can investigate further.

Best,

Amitej

[Amitej S]

Hey everyone,

Can you please share a screenshot or a screen recording of what shows up for you? I tried downloading projects on my end, and it worked fine (Please refer to the screenshot)

Also, I'd recommend you try once after clearing the cache/cookies of the browser or try working on a different recommended browser to check if that makes any difference. 

Do share your observations so we can investigate this.

Best,

Amitej

[thejanebradbury]

Hello, can you share morer about your problem? What page, where? A screenshot would be useful, and a little bit about what you are trying to do. 

[REVERY creative]

[REVERY creative]

Hello Amitej. Clearing the cache or trying on another browser or computer does not lead to a change. The download button is simply not visible.

[REVERY creative]

We cant download our works from AE. Still. We are waiting for an effectively solution on the second day. Can anyone help with this? The download button stopped showing. An Adobe employee says to clear the cache and history or try a different browser. Such a solution does not work. Thanks.

[Amitej S]

Hey @REVERY creative, Thanks for sharing the screenshot and trying the troubleshooting steps! 

Can you duplicate the project & check if the download button appears? We'd like to know what kind of project this happens with (video project or regular post). 

Also, can you try once in the Progressive web app to check if that makes any difference?  

[REVERY creative]

We can't download any project in Adobe Express. Neither a video project, nor a standard post, neither new nor old. 
As you can see in other comments, multiple users have the same problem at the same time. 
So we assume that the problem is not on our side and the solution is somewhere else. Please solve it.

[David__B]

Would it be possible to share an example project so we can try recreating the issue?

Share > Anyone with the link can edit and share the link

[David__B]

Also, curious if the same thing occurs when using the browser in incognito mode.

[REVERY creative]

Also we tried the private mode of the browser/s and the result is the same. Please do not make further requests to try new steps and fix the problem. Thank you for understanding.

[default34137383sh6vk9]

i can't seem to download the file i just created. The download button is not appearing at all.