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Participant
August 21, 2023

download for poster

  • August 21, 2023
  • 2 replies
  • 232 views
will not allow me to download says paid content even though my account is paid for in pdf

2 replies

Adobe Employee
August 29, 2023

Hi,

 

If you had an Education account, could you please try again now (if you have a browser window open on Adobe Express, be sure to refresh it first)?


Please post here if you still see the issue.

 

Thanks

Abhi G

Adobe Employee
August 22, 2023

Hi,

 

Are you using an Education account? We've seen this issue crop up with some Education accounts.

This usually involves a premium font. Substituting premium fonts with a free font fixes the issue.

 

If you are unsure which of the fonts you are using are premiun, please post here, and we can help figure it out.

 

Hope this helps,

Abhi G