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Hi @default318891999999aa ,
We are sorry for your difficulties. Please check if it works in other browsers (Safari, Microsoft Edge, and Google Chrome). You can also try clearing the browser's cache and cookies. Please let me know if this helps you in any way.
I am experiencing the exact same problem. Tried different browsers, cleared cache & cookies but that doesnt help as well. I have creative cloud but not able to download because my image includes stock assets that require a paid creative cloud plan.