Participant

Duplicate projects, thumbnail doesn't update

Forum|Forum|2 years ago
November 20, 2023
2 replies
392 views

We use the 'duplicate' feature alot as we take past newsletters/letters and update them. On the new version of Express the thumbnails do not update to reflectthe new content and it makes it vey confusing when looking for files. As you can see in the screenshot, there are several files where the titles do not match the thumbnails despite the content being changed. Please can you help? I am using the web version on Chrome.

Desktop Web

S

Suzy26018878yct6Author

Participant

Hi Winnie,

Renaming the project isn't a problem, it's the fact that the thumbnail image doesn't update to reflect any changes made to the project - so when you change the title text in the project itself, the thumbnail image doesn't change.

Lyn_D

Inspiring

Hi Suzy26018878yct6,

Thank you for clarifying.

I have yet to be able to replicate this issue.

If you've not tried yet, please clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

Please let us know how things are going, as We're here to support you in any way we can, and looking forward to hearing from you.

^Lyn

Winnie_M

Inspiring

Hi @Suzy26018878yct6,

Thank you for sharing this.

When you duplicate a project, you can change the duplicate file's name. You can modify the name after the duplication.

Have you tried changing the file's name, as shown in the attached screenshot?

Let us know how it goes.

Thank you,

Winnie

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