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J
jessie_5444
Participant
November 20, 2024

Express files missing

  • November 20, 2024
  • 5 replies
  • 445 views

I opened my Adobe Express yesterday (11-19-24), and all my files and projects are gone. Has this happened to anyone, and how can it be fixed?

    5 replies

    J
    jessie_5444Author
    Participant
    January 7, 2025

    Yes, I am logging into the correct account.

    chaimaa.7
    Community Manager
    chaimaa.7Community Manager
    Community Manager
    January 8, 2025

    Hello @jessie_5444. This issue of missing files and projects in Adobe Express can happen for a few reasons, such as syncing problems, account-related issues, or recent updates. Here’s how you can troubleshoot:

    Check the 'Deleted' or 'Archived' Files

    • Go to the "Deleted Files" folder in Adobe Express to see if your projects were accidentally deleted or archived.
    • On mobile, check under Files > Deleted Files.

    Verify Syncing Across Devices

    • If you use both desktop and mobile, ensure both are properly synced. Try refreshing the app or browser. You may also need to log out and back in to resync.

    Check for Updates or Maintenance

    • Adobe occasionally rolls out updates or server maintenance that may cause temporary syncing or access issues. Check Adobe’s status page or forums for known issues.

    Thanks ^Chaimaa.

     

    Glenn 8675309
    Glenn 8675309
    Legend
    January 4, 2025

    Are you sure you are logging in with the correct info?   FOR EXAMPLE: When I log in with my school credentials all my content that I've created is different.

    J
    jessie_5444Author
    Participant
    January 3, 2025

    I also tried to access my files via the mobile and now all of my projects are missing.

    J
    jessie_5444Author
    Participant
    December 4, 2024

    Hi Tarun,

     

    I followed your advice, but I am still unable to access my projects.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 21, 2024

    Hi 

    @jessie_5444

    ,

    Welcome to the community! We're sorry to hear about this. Are you able to see your projects on the mobile app? Did you try signing out and signing in the Adobe Express and see if that helps? Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. Please ensure you're logged in with the correct Adobe ID.

     

    Let us know if that helps.

     

    Regards,

    Tarun

     

     

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