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Express files missing

New Here ,
Nov 20, 2024 Nov 20, 2024

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I opened my Adobe Express yesterday (11-19-24), and all my files and projects are gone. Has this happened to anyone, and how can it be fixed?

Bug Unresolved
TOPICS
Desktop Web , Image Editor , Subscription

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2 Comments
Adobe Employee ,
Nov 21, 2024 Nov 21, 2024

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Hi 

@jessie_5444

,

Welcome to the community! We're sorry to hear about this. Are you able to see your projects on the mobile app? Did you try signing out and signing in the Adobe Express and see if that helps? Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. Please ensure you're logged in with the correct Adobe ID.

 

Let us know if that helps.

 

Regards,

Tarun

 

 

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New Here ,
Dec 04, 2024 Dec 04, 2024

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Hi Tarun,

 

I followed your advice, but I am still unable to access my projects.

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