Express files missing

[jessie_5444]

I opened my Adobe Express yesterday (11-19-24), and all my files and projects are gone. Has this happened to anyone, and how can it be fixed?

[Tarun Saini]

Hi 

@jessie_5444

,

Welcome to the community! We're sorry to hear about this. Are you able to see your projects on the mobile app? Did you try signing out and signing in the Adobe Express and see if that helps? Try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. Please ensure you're logged in with the correct Adobe ID.

Let us know if that helps.

Regards,

Tarun

[jessie_5444]

Hi Tarun,

I followed your advice, but I am still unable to access my projects.