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Known Participant
January 28, 2025

Express won't export my 1:30 video

  • January 28, 2025
  • 4 replies
  • 565 views

I cannot get my relatively short video to download from express. This is a 1:30 video with simple animatons, no transitions and only a few elements in each scene.

Is there any way to force a download in express?? Or any way to get the file out of express into another program. Right now I'm completely stuck

 

Kind of pathetic that adobe pushes users to express, and yet it can't handle a simple video.  If there are size limits there should be some type of warning when your file is getting too large. I've spent a ton of time on this video and have no way of exporting my work.

I tried the incognito "work around" I found on this message board and still no luck. I get a non descript error code at 20% progress of downloading. I see many threads on this and no real solutions. I guess I have to restart in a different program. 

4 replies

Known Participant
January 28, 2025

breaking this down into 0:15 second chunks and its STILL not working.......

Tarun Saini
Community Manager
Community Manager
January 30, 2025

Hi 

@Amanda4lb38n9fc

,

We're sorry for the delay. Is it happening with all the video projects?

 

Did you try duplicating the project and then downloading it? Also, please share the project URL with us via private message, so we can investigate the issue with edit access.

 

Regards,

Tarun

Known Participant
January 28, 2025

Also doesnt work when I try to download in a lower resolution.....

Known Participant
January 28, 2025

This is where it's getting stuck. Im trying to delete scenes and export this in smaller pieces but that's not working either

Known Participant
January 28, 2025

I am also getting this error message when I refresh or reopen the page. "Something went wrong please try again."