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simone_1049
Participant
February 13, 2025

Express wont download any of my projects

  • February 13, 2025
  • 2 replies
  • 487 views

Hey, so i tried everything: update, clear cache, uninstall and install back, install an apk version, EVERYTHING. Yet when i try to install a project of mine it prepares it normally and when it downloads it it stays at 0%, i have the internet connection, it works and everything so i dont know the reason for it, please help

 

    2 replies

    S
    simone_1049Author
    Participant
    May 19, 2025

    Hello, I've completely forgot about the question sorry for not answering. I can't download from desktop as i dont have one nor do i have a cafe in my area renting pc's per hour, device is RealMe 8 from 2021 running on Android 13 if im not wrong, either way last available version. Internet connection works fine but even now i still have that problem. Right now im having a problem in simply saving a png or jpg project in express, same thing as before it gets stuck at 0%, the file right now is very light (5mb max), even if i just upload a screenshot and try to save it again from express it gets stuck at 0%. Please help because really i love the app and cant seem to find well with others

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    May 20, 2025

    Hi @simone_1049,

     

    Thanks so much for the detailed update, and no worries at all!

    We’re sorry you still have this saving issue on your RealMe 8. Let’s try a few steps to troubleshoot this together:

    1. Clear Cache & Data:
      Go to Settings > Apps > Adobe Express > Storage > Clear Cache (and optionally Clear Data, but that may reset your local app preferences).

    2. Check Storage Space:
      Make sure your phone has enough free space — even lightweight exports sometimes fail if the system storage is too full.

    3. Try Reinstalling the App:
      Fully uninstall Adobe Express, restart your phone, then reinstall the latest version from the Play Store.

    4. Export Without Edits:
      Try saving a project with no changes or minimal layers to isolate if a specific element is causing the issue.

    Also, just to help our product team investigate further:

    • Does this happen with all projects or just specific ones?

    • Are you using any text effects, animations, or stock assets in the designs?

    • Do you see any error messages or just the 0% loading bar?

    We truly appreciate your kind words about the app — we’ll do all we can to help you keep using it smoothly!


    ^MM

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    February 13, 2025

    Hi 

    @simone_1049

    ,

     

    Thanks for reaching out. We're sorry to hear about this. Could you please check and let us know if you're able to download it from the desktop? Which file format are you trying to download? What is the make and model of your device?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

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