Falla en documentos digitales

[V�ctor_Gonz]

Su plataforma digital Express presenta multiples fallas en documentos digitales en donde se eliminan y resetean cuadros de texto retrasando las actividades del consumidor. 

[mahmoud_5524]

Hi @Víctor_Gonz,

Sorry to hear that you're experiencing issues with digital documents on Adobe Express. We understand how frustrating it can be when text boxes are deleted or reset unexpectedly. Please try the following steps to help resolve the issue:

1. Ensure all updates are applied: Make sure you're using the latest version of Adobe Express, as updates often include bug fixes for issues like this.

2. Clear the cache: Try logging out and back in, or clearing your browser/app cache, as this can sometimes resolve glitches with document editing.

3. Check for internet connection issues: A weak connection can sometimes cause documents to fail saving properly. Ensure you have a stable connection while editing.

4. Test in a new project: If the issue persists, try creating a new project and see if the problem occurs there as well. This can help us identify if the issue is with a specific file.

If none of these steps resolve the issue, please reach out to us again, and we can investigate further. We appreciate your patience, and we’re here to help!

^MM