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June 8, 2025

Formerly usable brand assets not loading correctly into project

  • June 8, 2025
  • 1 Antwort
  • 151 Ansichten

I have two assets with a title in a specific font in my brand assets. Both have formerly worked.  They worked in two previous posts today. Working on project #3. One of the assets is loading with a different and italicised font. The other is not even loading into the project. It appears as the outline of the shape that it is but will not load. I've opened multiple projects to create and it will not load. Must abort creation for my social this week.

1 Antwort

Tarun Saini
Community Manager
Community Manager
June 9, 2025

Hi 

@kellipsf

,

Welcome to the community! We're sorry to hear about this. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

If that doesn't help, please make sure that the network endpoints listed on https://adobe.ly/43SNnwy;are allowed.

 

Regards,

Tarun