Generative AI feature not showing.

[sadhwi_2507]

I have subscription of Adobe express AI design app but still there is not showing any option related to generative AI on the app which I have downloaded, even I have the same version that my friends are using too and the generative AI feature is appearing on their 's phone but not on mine... Why so??

[Abhi.G @ ADBE]

Hi @sadhwi_2507 

Could you please share a screenshot? Please let us know which device you are using?

Thanks

Abhi G

[sadhwi_2507]

[sadhwi_2507]

Hello Abhi.G @ ADBE 

I hope you are able to see that image which I've sent you.

Thanks.

[Abhi.G @ ADBE]

Hi @sadhwi_2507 

Thanks, I did. Which device are you using. I suspect your device does not meet the current criteria for the new version of Adobe Express. Please see https://helpx.adobe.com/express/get-set-up/learn-the-basics/device-eligibility.html

Thanks

Abhi G

[sadhwi_2507]

Ah ohk, i have grasped the underlying issue now😅 I'll try this is another device, thankyou! 

Btw i was using that in Xiaomi mi A2, which is ofc not in that list...

[sadhwi_2507]

Oh i forgot to mention you again, thanks Abhi.G @ ADBE