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M
Minna28768066izbb
Participant
December 13, 2023

Hi, I cant use the templates. They will not show at all. In Adobe Express Desktop and mobile.

  • December 13, 2023
  • 1 reply
  • 1006 views

Hi, does anyone know what to do? 
When I click on Adobe Express from my Creative Cloud panel it opens but the templates will never turn up. They just keep flickering. Same in my mobile app.  

1 reply

Neelamk
Neelamk
Legend
March 12, 2024

Hi @Minna28768066izbb,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue with the templates? Are you getting any error messages? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

 

Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam



    M
    Minna28768066izbbAuthor
    Participant
    March 12, 2024
    Hi, thanks for your reply.
    I did all those things you mention and they did not help.
    My IT department contacted your support and we had a teams meeting where you guys saw that I had two profiles and that kind of was the problem of many of my issues. But the bigger problem might be our fire wall. So that is something for us to solve internally.
    Thanks and have nice day.





    Minna Cirin
    Marknadskoordinator, F&B
    Coor i Sverige
    Knarrarnäsgatan 7
    164 99 Kista
    Telefon: +46 70 832 28 22
    minna.cirin@coor.com
    www.coor.se<>



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