• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I can't download video

New Here ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

As of this afternoon, I am unable to download videos to my adobe express account. In fact, I've tried all the video qualities (I'm premium), changing browsers, restarting my PC, changing PCs, sharing the video to try to download it with the shared account and still I can't.

I'm still stuck at 69%.

I've also tried to download an old video, which I'd already downloaded, and on this one I'm still stuck at 78%.


The error is simply "Failed to download".

Bug Unresolved
TOPICS
Desktop Web

Views

61

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
Adobe Employee ,
Jan 11, 2024 Jan 11, 2024

Copy link to clipboard

Copied

Hi,

 

Could you please post the URL of your Express file (from the browser's address bar when the file is open)?

 

Thanks,

Abhi G

Votes

Translate

Translate

Report

Report
New Here ,
Jan 27, 2024 Jan 27, 2024

Copy link to clipboard

Copied

Facing the same issue, video download stuck at 77%. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

LATEST

Hi @Hugo346338582r0y,

 

 

Thank you for your patience.

 

I just came across your thread and would like to know if you still require help, as our engineering team fixed some bugs.

 

In the meantime, you can clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

 

Please let me know if this is now resolved, as I'm here to help and looking forward to hearing from you.

 

^Lyn

Votes

Translate

Translate

Report

Report