I can't download

[HRI42]

The file just says that it's trying to save all the time. I've exited and refreshed several times to no avail.

[Winnie_M]

Hi @HRI42,

Thank you for your message, and we're sorry about the problem.

Can you specify the version of Google Chrome and Windows you have? Does the failed download happen with other projects (video or photo)?

Here are some workaround that might help:

• Test in incognito or privacy mode. Here are instructions for Chrome
• Clearing the cache/cookies from the browser 
• Try with another browser, such as Microsoft Edge
• Check your Internet connection

We recommend closing the previously opened pages before trying those steps.

Don't hesitate to share your observations.

Thanks,

Winnie