Participant

Can't see

Forum|Forum|2 years ago
September 20, 2023
9 replies
673 views

I can only see the pictures and I can't see the words.WE NEED TO RESTART!!!!!!!!!!!!!

Performance

jane-e

Community Expert

Do I have to report this again?
By @default32393811tja1sj

No, but please stop starting new posts. All five of your new posts are now in your original thread where staff and volunteers have asked for more information and screenshots so we can better assist.

Forum guidelines are to post once and then continue in the same thread. Posting five times for the same issue is considered to be spam, but I don't think you were trying to be a spammer. Please continue in this same thread and do not start a sixth thread. Thank you.

Jane

M

mahmoud_5524

Community Manager

Hi @Vanessa33707267n5sm ,

Could you please share the file link again with edit access enabled, along with your Adobe ID, via DM? To send me a DM, click on my profile picture, select "Send a message", and paste the details there.

Thanks

ˆMM

V

Vanessa33707267n5sm

Participant

I am having the same issue. It will not stop spinning and I cannot access my text. I think the fix is to stop using Adobe Express because issues like this happen often, and is leaving me unable to accomplish any work.

M

mahmoud_5524

Community Manager

Hi @Vanessa33707267n5sm,

We’re sorry to hear you’re experiencing this issue with Adobe Express. We understand how frustrating this can be and appreciate your patience as we work to resolve the issue. If you can share any additional details or screenshots, that would help us investigate further.

Thank you for bearing with us.

^MM

D

default32393811tja1sjAuthor

Participant

Do I have to report this again? I can't see some of the words on some slides.

D

default32393811tja1sjAuthor

Participant

I can't see ANY of the text. Nobody can. SO FIX THIS CAUSE WE NEED TO START

thejanebradbury

Community Expert

Please stop posting multiple times about the same topic. I answered you yesterday and asked you for screenshots and more information about the problem here:

https://community.adobe.com/t5/adobe-express-bugs/can-t-see/idc-p/14100028#M4452

Simply typing in capitals the same message and not explaining what the problem is will not help us to help you.

thejanebradbury

Community Expert

Please share a screernshot of your Adobe Express project window and tell us a bit more about what you are trying to do. There's no way to help you without knowing more about the problem.