i can't see the videos that im downloading, just a black screen?

[Fanny36954025w02i]

When im downloading a video that i have created in express, the result turns in to just a black screen. Why is that? Have tried it now on different computers etc... still the same thing

[Tarun Saini]

Hi 

@Fanny36954025w02i

,

Welcome to the community! We're sorry to hear about this. Were you able to play the video before exporting the project? Did you use your video or Adobe stock videos? 

 Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

If the above-mentioned steps don't work, Try removing each image/video one by one and re-adding them or try re-exporting the video to see how it goes.

Regards,

Tarun