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Adedapo26156872i67s
Participant
August 30, 2023

Inability to upload images from local drive

  • August 30, 2023
  • 6 replies
  • 752 views
I have made several failed attempts to upload images from my local PC drive into Adobe express. I also attempted copy and paste and that did not work either. I have cleared my cache, logged out of the app and logged back in and none of these have resolved the problem. Uploading images from my local drive previously on Adobe express was quite straightforward so I don't understand why it has become so problematic in the "new" app.

6 replies

Mounssif
Mounssif
Participant
April 7, 2025

Yes, of course I will go back to the iOS 18.4 update. Thank you very much and thank you to Adobe Express customer service.

    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    April 6, 2025

    Hi @Mounssif 

     

    Thanks for clarifying which iOS version you are using. We are aware that this issue has been reintroduced in iOS 18.5 beta, and we are in touch with Apple about fixing this. For now, you'd have to use the latest version of iOS 18.4 to avoid this issue.  Thanks for your understanding.

     

    Abhi G

    Mounssif
    Mounssif
    Participant
    April 6, 2025

    But I already had iOS 18.4 and it worked fine, I had no problems. But since I installed the new iOS 18.5, the Adobe Express app no ​​longer wants to load images.

     

    S
    Serendipity247
    Participant
    March 13, 2025

    I've tried all that you mentioned but still not working 

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    March 13, 2025

    Hi @Serendipity247

    Sorry to hear about your difficulties. Are you using an iPad? What version of iOS are you using?

    Thanks,

    Dave

    N
    Adobe Employee
    Nuuja
    Adobe Employee
    March 3, 2025

    Are you running the iOS 18.4 beta release by chance? There is a known bug in the iOS beta release that causes similar problems. It can be worked around by reverting to the actual released version of iOS (Settings/General/Software Update/Beta Updates/turn it off.

      S
      Serendipity247
      Participant
      March 2, 2025

      Suddenly I can't upload photos to my premium Adobe account. What happened?

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      March 3, 2025

      Hi 

      @Serendipity247

      Welcome to the community! I'm sorry to hear that you're having trouble uploading photos to your premium Adobe Express account. Could you please provide a bit more detail about the issue? For example:

      • Are you seeing any error messages when you try to upload photos?
      • Have you tried uploading photos from different browsers?
      • Is this issue happening with all photos or just specific ones?

      In the meantime, try using the incognito mode to see if it makes a difference. 

       

      Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode-https://adobe.ly/4a2UzZV 

      If the problem persists, please let me know, and we'll look into it further. 

       

      Regards,

      Tarun

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