Internal error in animate with audio

[hala_5424]

Dear Adobe Support Team, 

I am an educator using Adobe for my projects. Recently, I’ve encountered an issue where audio recorded from characters fails to load and shows an error. Could you please assist me in resolving this? Thank you for your support!

Best regards

Ailin

[Amitej S]

Hey @hala_5424, thanks for reaching out, and welcome to our Adobe Express Community!

I tried using Adobe Express's Animate Character feature, and it worked fine on Safari and Google Chrome browser. Please share the browser details you're using and try turning off any plugins/extensions you use on the browser.

Also, please let us know the length of recording you used and if you're getting the same result when trying on a different browser. 

Best!

Amitej

[hala_5424]

Hey! I have got error when my audio animate is wrapping up. Kindly fix it. Thanks

Regards

Ailin

[hala_5424]

Hey @Amitej S 

I got another error now. 

I m using adobe app latest version & already cleared cache & data.

Error screenshot attached.

Regards

Ailin

[Tarun Saini]

Hi 

@hala_5424

,

Welcome to the community! We're sorry to hear about this. Would you mind checking if this is happening with all projects or with some specifics? Since when have you been seeing this issue?

Please try restarting the device or re-installing the app and let us know if that helps.

Regards,

Tarun

[David__B]

Hi Ailin

Thanks for testing those things. I was also curious about what model of mobile device you are using, and its OS version. Can you share this info? Also, does uninstalling and reinstalling the Adobe Express app make any difference? 

Thanks,
Dave

[hala_5424]

No it's does not make any difference. I m using tecno pova 5g with OS version of 14.0.0.

[hala_5424]

I already done these things dear. Nothing makes difference.

[Tarun Saini]

Hi 

@hala_5424

,

Please check this link for the supported device- https://adobe.ly/4gRj3au.

Regards,

Tarun