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epsi.pop123
Participant
September 6, 2025

Internal Server Error - Adobe Express Character Animation Upload

  • September 6, 2025
  • 5 replies
  • 189 views

Hi, I have a project to create a presentation using Adobe Express. Today, while I was testing to see what my project could look like, I tried to upload some audio for a character to say. It gave me the "Internal Server Error" and the "Submission Error". I'm not sure why I've been given this, and lots of searching later I'm still not sure of the reason 😅 The file was 413KB, and only 1.55 min long, which was under the 2 minutes and 1GB limit. 

I'm using my university account, and as far as I know, I've updated to the right version. I'm using the application in a Chrome browser, and have tried clearing my history, cache and cookies. If someone could help asap that would be great since this project is due next Friday and I still have a lot to do. 

    5 replies

    G
    gilcieli_4794
    Participant
    November 1, 2025

    Olá! Estou enfrentando o mesmo problema no dia de hoje  não consigo finalizar meu projeto. Pode me ajudar? 

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    November 3, 2025

    Hi @gilcieli_4794,

     

     

    We’re sorry to hear you’re encountering the Internal Server Error while uploading Character Animations in Adobe Express.

    Please try the following steps:

    • Ensure the app/browser is updated to the latest version.

    • Restart the app or browser.

    • Try a different browser or device.

    • Sign out and sign back in to refresh your session.

    If the issue persists, please share the project link and any screenshots or screen recordings so our team can investigate further.

     

     


    ^MM

    J
    Joke Channel35370539318q
    Participant
    October 20, 2025

    Hello, Thank you! Everything's back to normal now! 

      J
      Joke Channel35370539318q
      Participant
      October 20, 2025

      Hi, I tried to upload some audio for a character to say. It gave me the "Internal Server Error" and the "Submission Error". The MP3 is about 1 minute. I'm using the application in a Chrome browser, and have tried clearing my history, cache and cookies. I tried also incognito mode.

      Please help. Thank you!

      K
      kylie_3503
      Participant
      September 15, 2025

      I am having this problem and I am working on a school project with my son and he has done half of it in adobe animate character AI and now we can't finish it! :o(

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      September 15, 2025

      Hi @kylie_3503, Welcome to our Adobe Express community! I just tried creating an animated character, and it works fine for me. I'm working on a Chrome browser on Windows 11. Can you try once in private/incognito mode to see if that makes any difference? Also, ensure that the internet you're using is stable.

       

      Please share your observations! We are here to help!  

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      September 8, 2025

      Hi @Samantha_Kas2534, 

      Are you still facing issues with Animate Character? Our teams worked on fixing a problem with Adobe Express. Please confirm if it is working fine for you now. You can check the status here: https://adobe.ly/4mKOff0

       

      Thanks!

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