Issue with Syncing Projects from Adobe Express to iPad

[default36869475j9ync1]

To whom may concern, I hope this message finds you well. I am writing to address an issue I've encountered regarding syncing my current projects from Adobe Express to my iPad. While I can access my projects seamlessly on both my phone and laptop, I seem to encounter difficulties with my iPad. Since I've updated to the new update I've been having issues. I've attempted various troubleshooting steps, yet the problem persists. As my workflow heavily relies on the synchronization across devices, resolving this matter promptly is essential for the continuity of my projects. Could you please assist me in diagnosing and rectifying this syncing issue on my iPad? Any guidance or support you can provide would be greatly appreciated. Thank you for your attention to this matter. I look forward to your prompt assistance. Warm regards, Maria DiDario maria_didario@yahoo.com

[beza1]

Hello, following this as I have a simillar situation. On my computer I have all my projects, and on the Ipad only local projects I did long a go. It doesn't seem to sync with my files on my computer, even thoough it says sync trough wifi.

Yours 

Björn

[orlyi32410784]

I'm in the same boat. 

Desktop PC Adobe express works great. 

iPhone X Adobe express is synced. 

iPad Adobe express - not synced.

What's up with that?

[Neelamk]

Hi @orlyi32410784 ,

You cannot see the file sync on your iPad as it is still in the old version. The new version of the iPad for Afobe Express is coming soon, and you will see the sync of files working on desktops, mobile phones, and iPads.

Please feel free to reach out to us for any assistance.

Thank you,

Neelam

[kiwarren56]

Do you have a date when the update will be available?

[JPHoops51]

When will this happen?!?! My workflow between iPad & iPhone adobe express has been DESTROYED! I am now being FORCED to work on any pay content on my tiny iPhone screen. This is crazy Adobe!! 

[frakomedia]

it's july 2024 and i have the same problem. Working with adobe express on an ipad doesn't make sense because the work is not synchronized to desktop or iphone. Since months all you can find on support pages is that you have to wait - there will be a new version...

[tenkelly]

Came here to say this. I'd really love to work on desktop (web) for Adobe Express then show clients on my iPad for meetings. 

[Alex Pushkin]

Hello! I was wondering if the issue has been solved yet, as I am still experiencing the problem. Is it just me or everyone?

[tenkelly]

It's not just you. I chatted with support yesterday and they said "not to worry, they're working on it." Still left hoping it happens by the end of the year. 

[beza1]

Ok, thanks for the info!
Cheers
B

[Matthew_Waters9317]

october 2 ans still no progress......when will they update???

[frakomedia]

Hello, it´s mid-october 24 and Adobe Express is still not usable on iPad because of the syncingproblem. If you can't solve the problem, then please allow to use the browser on iPad. I would be happy to have access to Express by using the browser. 

[default4fyd45oz0na2]

October 28th and I'm having the same problem. When will the app update be released?

[chaimaa.7]

Hi everyone,

 The iPad version of Adobe Express does not sync with the updated version for the desktop nor the mobile version. The updated version for iPads/tablets is currently being developed and tested. Until it is released, the only syncing of projects is between a desktop and mobile phone. 

 However, the good news is that iPads/tablets will be getting the new updated version.

Thanks ^CA

[tenkelly]

@chaimaa.7 PLEASSEEE pass along that we're all very eager to use the updated iPad version (which will hopefully allow us to sync with adobe cloud documents). 

[morgan@icc]

@chaimaa.7 if the syncing issue can't be resolved promptly, can Adobe allow browser access to Adobe Express for ipad users? Many of us have followed this issue for months with no solution besides "wait on the new update" and this directly affects our daily workflow. 

[Lindsey24978728w5h8]

do we have an updated ETA?

[e_3499]

Hi, as a workaround until the iPad app is available, is it possible to use Adobe Express in a browser on an iPad? I can't seem to get past an app selection screen in either Chrome (with extension installed) or Safari.

[Iain321]

Feb 25 and I'm still needing this sync, any realease date Adobe?

[Amitej S]

Hey @Iain321, Welcome to our Adobe Express Community! 

The new version of Adobe Express is now available for iPad users, you may need to update the app on iPad. Also, ensure you're signed in with the same Adobe ID on devices you'd like to sync projects from. You can also refer to this: https://adobe.ly/42Ln64A for more info on the update. 

Thanks!