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default88obbrsoodxc
Participant
November 19, 2024

Issues using library font

  • November 19, 2024
  • 2 replies
  • 457 views

Hi everyone,

I am trying to use a font saved in my CC library in Adobe Express - Freight Big Pro

Each time I try to use this I get an error message: UUID: 26777b2a-ac64-43f6-a780-22a1452f4512

 

I understand that Adobe Express is incompatible with variable fonts - I may be wrong, however my understanding is that this font is not a variable font and therefore should be compatibe? Is anyone able to help?

2 replies

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default88obbrsoodxcAuthor
Participant
November 21, 2024

Hi @chaimaa.7 

Thanks for getting back to me. This is a font I have added to my libarary from Adobe Fonts - I haven't uploaded it myself, so unsure about the file type. I have tried removing the fonts from my library and re-adding, but the problem is still occuring. Below is the error message.

 

 

 

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
November 22, 2024

Hi 

@default88obbrsoodxc

,

 

Thanks for your response.

 

Could you please try restoring the firewall settings to the default and try again to check if that helps?

 

Regards,

Tarun

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
November 19, 2024

Hi @default88obbrsoodxc.

If "Freight Big Pro" isn't a variable font, there are a few things you can try:

  1. Verify the Font Format: Ensure the font file is in a supported format, such as .otf or .ttf. Variable fonts usually have the .ttf extension but might include metadata causing issues.

  2. Re-upload the Font: Remove the current upload of "Freight Big Pro" from your CC library and try re-uploading it. Sometimes files can become corrupted during the upload process.

Let me know if you’d like assistance with any of these steps! Thanks ^CA

 

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