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Loads PDF download to 90% then jams!!

Community Beginner ,
Jul 09, 2024 Jul 09, 2024

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Loads PDF download to 90% then jams!!
Bug Unresolved
TOPICS
Desktop Web , PDF

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9 Comments
New Here ,
Jul 09, 2024 Jul 09, 2024

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Buenos días, no puedo descargar el archivo en PDF para impresión desde Adobe Express. Díganme que necesitan para resolver el problema cuanto antes y poder realizar la entrega del producto. Gracias

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New Here ,
Jul 12, 2024 Jul 12, 2024

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I am getting an error message at 90% stating unable to complete the download and to try again later. I have tried multiple times and changed servers. Nothing works.

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Adobe Employee ,
Jul 19, 2024 Jul 19, 2024

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Hi 

@default55n8w9dy4lll

,

 

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to see if that helps.

 

If the above step doesn't work, please share the project URL with us via private message and grant us edit access to the project.

 

Thanks,

Tarun

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Adobe Employee ,
Jul 24, 2024 Jul 24, 2024

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Hi 

@libnac

,

 

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to see if that helps.

 

If the above step doesn't work, please share the project URL with us via private message and grant us edit access to the project.

 

Thanks,

Tarun

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Adobe Employee ,
Jul 29, 2024 Jul 29, 2024

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Hi 

@Coreen38580992s2hq

,

 

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to see if that helps.

 

If the above step doesn't work, please share the project URL with us via private message and grant us edit access to the project.

 

Thanks,

Tarun

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New Here ,
Jul 31, 2024 Jul 31, 2024

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Hi, I get the same response using Chrome and Safari. I can't test it with Microsoft Edge. After completing 90% I keep getting a download error.

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Adobe Employee ,
Jul 31, 2024 Jul 31, 2024

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Hi all, please try again and see if you are still seeing this issue. Our product team has fixed this issue. Please let us know if you're still experiencing this issue or not.

 

Regards,

Tarun

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New Here ,
Aug 06, 2024 Aug 06, 2024

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No, I am getting the same error response when I try to download the entire pdf.

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Adobe Employee ,
Aug 07, 2024 Aug 07, 2024

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Hi @libnac,

 

Could you please share the project URL with us to investigate further? Please grant us edit access while sharing.

 

Regards,

Tarun

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