Locked out of Adobe Express

I have 2 Adobe Express profiles, both linked to the same email address. One was my original profile (called Natrox) and has my Adobe Express access that I've been paying for and using for the past 2 years since it was known as Content Calendar. The other profile is my "personal" profile, but it's actually a business profile as well. It was generated when our IT team gave me access to Adobe Creative Cloud to use some programs. They downgraded me from this because I didn't need those programs, and then I lost my Adobe Express access. So they re-upgraded me back to Creative Cloud so I can access Adobe Express, But this week, once again, I am locked out of Adobe Express on my "Natrox" profile. I am paying for the Adobe Express access, and have been for months. I can only the "personal" profile, but none of the social posts we have scheduled in Adobe Express show up on that profile. I have dozens of social posts coming up in the next 2 months that are pending, and I'm locked out of being able to edit/access them etc. I need these 2 profiles to be merged, and I don't want to lose access to the content that is pending on the Adobe Express "Natrox" profile. Please help. Your BETA version of Adobe Express is driving me crazy this month losing access and having zero support on this. Waiting for help. Patricia - patricia.lambert@natroxwoundcare.com