Logos are pixelated in Adobe Express!

[Charisse5C5A]

Ever since the update, the logos are pixelated. Please fix as I am on a tight deadline.

[David__B]

Hi @Charisse5C5A

Sorry to hear about your difficulties. Would it be possible to explain more about where you're seeing the pixellation? Is this on export? I'd like to report the issue but need additional info in order to reproduce the issue myself. Would it be possible to include an example or screenshots and the steps on how to recreate the issue?

Thanks,

Dave  

[Jorgelhurtado]

Pixellation seems to have started happening today for us. It happens with pngs, jpgs, and pdfs. Used .eps, .png files for the logo and the problem persists. (see attached sample)

[David__B]

Hi @Jorgelhurtado 

I tested but wasn't able to reproduce the issue. I created a vector based test logo in Illustrator and added it to a flyer preset in Adobe Express and saved it out as jpg, png, and pdf. I wasn't seeing the pixellation you described. I wasn't able to add eps only ai files. Could you explain more how to reproduce the issue?

Ilustrator format > https://assets.adobe.com/id/urn:aaid:sc:US:ce985f93-7c72-4028-b8a3-274ea4be2b3d?view=difile

Adobe Express project >https://new.express.adobe.com/id/urn:aaid:sc:US:1206675f-5d96-4e77-82b6-6bf093722ab9

[Jorgelhurtado]

Thanks, David.

I tried placing all 3 formats and the graphic still becomes pixelated at smaller sizes. Please see sample atteched.

[Jorgelhurtado]

Here's the Adobe Express test file: https://new.express.adobe.com/published/urn:aaid:sc:US:2d7ffa74-158d-4ffb-bd9c-fd839f7f8862

[David__B]

Hi @Jorgelhurtado 

Thanks for the additional screenshots and info. I'm not sure if the native antialiasing changed with the new version. I'm not seeing a significant change in appearance between what I see it the app while editing and what I see as far as the output. I agree that the appearance of scaled down vector content seems like it should appear clearer. I'll report the issue to our developers.

If keeping the image appearance is really important then saving out in PDF might be the best option as it should preserve the vector content

[Jorgelhurtado]

Thank you, much appreciated.

[Jorgelhurtado]

David,

we are still experiencing the pixelation occuring on our brand marks and word marks. Any idea on how soon this can be addressed? We tested downloading as .pdfs and they do look ok, but we need .png, .jpg for social media. Thanks. 

[Ben254222838j9r]

I have the same issue, (see this thread) this needs to be fixed immediately (shocked it hasnt been already) 
I am setting up a workspace for a small business client, so first time using Express, and cannot at this point recommend it to them when you cant export something as simple as a logo to a decent quality.