Skip to main content
C
carolinem16874911
Participant
August 21, 2023

Missing files

  • August 21, 2023
  • 1 reply
  • 116 views
All my files have gone from my account since you've switched over. How do I get them back?

    1 reply

    Petre Gherghinescu
    Petre Gherghinescu
    Participant
    August 21, 2023

    Hi @carolinem16874911, thanks for the reach out. Users have faced similar issues and I understand your fustration. Your files should be there and might only need to be converted to the new version. Have you used the mobile app? You can take a look at -> https://helpx.adobe.com/express/express-faq.html under "I use Adobe Express on desktop and I also use the mobile app. Will my files automatically show up in the new version of Adobe Express?"

     

    Let me know if this helps. 

    -- Petre

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices