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A
Agata281205903lwk
Participant
October 5, 2023

Missing pictures within the project

  • October 5, 2023
  • 2 replies
  • 449 views

Last week about 80-85% of my pics have disappeared - not the folders and projects themselves, but the images/pages in the project. E.g. out of 15 pics in one project I have 3-4 left (random) and the rest are blank cards. You can see the screenshot attached. I'm not sure what to do... I need to get them back somehow as these are realisations for a series - e.g. newsletter sections and it would be very difficult for me to recreate this 1:1, not to mention the extra time I would have to spend on it. What could this be caused by and how can it be fixed?

Side note: We have a problem with licences in the company, for a week now we have been getting various notifications about licences expiring and then shortly afterwards about re-granting...from Adobe side, not ours, to be clear. But none of my colleagues are having a problem with pages disappearing at the same time.


    2 replies

    A
    Agata281205903lwkAuthor
    Participant
    October 7, 2023
    Hi,
    Yes, that was the first thing to do (re-logging/cookies), no changes at
    all. I'm still missing those projects. I use only Chrome (and it worked
    well in the past), I've also checked Edge, just to be sure that it wasn't
    the browser's fault. Still nothing. What else should I do?

    --
    Z poważaniem / Best Regards

    *Agata Magiera*
    Technical Communication & Community Specialist
    [image: Home]
    Ocado Polska Sp. z o.o., Pawia 21, 31-154 Kraków
    Email: agata.magiera@ocado.com

    --


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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 6, 2023

    Hi there,

     

    We're sorry to hear about this. Before we proceed further, did you try signing out and signing back in again to check if that helps? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies.

     

    You can check this link for more info on how to clear cache and cookies: https://adobe.ly/3PSPLg6

     

    Let us know how it goes.

     

    Regards,

    Tarun

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