Skip to main content
Participant
March 6, 2025

My cloud storage is full but empty of all files

  • March 6, 2025
  • 2 replies
  • 164 views

I'm a subscriber.  I have uninstalled and re-installed, checked my files, folders, and libraries, but there is nothing there.

It says I've used 121GB of 100GB and doesn't offer any clues as to where these files are.

I see other people have experienced this over the past two years with no satisfactory explanation.

 

 

2 replies

redspanAuthor
Participant
March 6, 2025

I've already tried all that.  There were six small files in my 30 day bin which I've permanently deleted.  There is nothing else. 

Tarun Saini
Community Manager
Community Manager
March 6, 2025

Thanks for trying this. Can you share your Adobe ID for us to investigate further?

 

Regards,

Tarun

Tarun Saini
Community Manager
Community Manager
March 6, 2025

Hi 

@redspan

 

Welcome to the community! We're sorry to hear about this. Please check this community post and see id that helps- https://adobe.ly/4hcid8j

 

If that doesn't help, look for the locations mentioned in this article and free up some space- https://adobe.ly/3F85I09 

 

Regards,

Tarun