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H
himishere
Participant
March 2, 2025

Not able to open any Adobe Express documents.

  • March 2, 2025
  • 3 replies
  • 172 views

When opening any Adobe Express document it is showing me below dialog. Looks like app has stuck in a cycle. See the attached video.

 

Why is it showing same dialog again and again to me ?

3 replies

H
himishereAuthor
Participant
March 21, 2025

I don't know what happened, but today somehow all the documents have started working automatically,
I will share the document if I encounter such problem again.

H
himishereAuthor
Participant
March 21, 2025

I tried opening it in incognito mode, tried clearing cache, but same problem persistes. I even tried in different browsers, but no luck.

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 21, 2025

Thanks for your response 

@himishere

,

Is it possible for you to share the project URL with edit access via private message to check further?

 

Regards,

Tarun

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 3, 2025

Hi 

@himishere

 

Thanks for reaching out! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know if that helps.

 

Regards,

Tarun

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