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Participant
July 18, 2024

Not Allowing Download

  • July 18, 2024
  • 1 reply
  • 150 views
When going to download my design, the system says "currently working on file" and has not let me download any of my work over the past 2 days. Will get notifications when leaving, saying my work hasn't saved, or a red bar will appear at the bottom of the screen saying "something went wrong. Please try again." when clicking on an existing file.

1 reply

Tarun Saini
Community Manager
Community Manager
August 7, 2024

Hi 

@danh86013608

,

 

We're sorry to hear about this. If you're still experiencing this issue, please check this link and let us know if that helps- https://adobe.ly/4ccxymN

 

Regards,

Tarun