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Participant
October 26, 2023

Not loading files

  • October 26, 2023
  • 1 reply
  • 106 views
Hello! My account is having difficulty loading the files from Chrome, Edge, and the app. What could be the cause of this. It wont load the media Ive uploaded or the actual file im working on and have been working on in Adobe express.

1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
December 27, 2023

Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? If yes, could you please share the screen recording of the issue? 

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

We're here to help, just need some info.

 

Regards,

Tarun

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