Participant

PNG and JPG files look low resolution when imported into Express

Forum|Forum|9 months ago
June 5, 2025
8 replies
775 views

I've been working on building a library of assets for a client. Every image I upload to Express, whether it's a high resolution png, jpeg or even a pdf, it looks awful (as if it's low resolution). I even did a test with an image I downloaded from Adobe Stock. I uploaded the file to Express (unaltered, exactly the same as how it was downloaded) and placed it at the top of an 8.5x11" page. I found the same image through Express by searching the image number and placing the image directly from express at the bottom of the same page. Both images were placed at exactly the same size. Please see the attached screenshot to see the discrepencies between the two images. If we can't upload images or assets into Express and retain their high resolution qualities, what are we supposed to do? I'm using Windows 10 Business and have Premium access to Express.

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Edward_Trout3955

Participating Frequently

The issue appears to be fixed. Thank you.

C

carrie_0215Author

Participant

Thank you! It seems to be working great now. I uploaded an image to my brand's assets, placed it in a layout and saw no degradation in quality when comparing it to an image placed directly from Adobe Stock. Thanks for the quick fix!

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Abhi.G @ ADBE

Adobe Employee

Hi @carrie_0215 @Edward_Trout3955,

We've deployed a fix for this. Could you ty again and let us know if you continue to see the issue?

Thanks

Abhi G

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Abhi.G @ ADBE

Adobe Employee

Thanks for confirming. I will post here as soon as the fix is deployed.

Abhi G

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carrie_0215Author

Participant

Yes, I am adding assets from a brand. I upload the image files to Express using the "upload" button, then add them to my client's brand. From there, when I try to create a mock flyer, social media post, etc., I open the brand menu, go to assets, and click the one I want to add to my design. The image that is placed on the design layout looks low resolution.

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conny_brns

Participant

Egal ob ich eine Illustrator-Datei oder eine .png Dateil hochladen, bei einem Branding werden die Assets und Logos ausschließlich verpixel dargestellt und dies sowohl bei der Bearbeitung als auch nach dem Download.

Woran kann das liegen?

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mahmoud_5524

Community Manager

Hallo @conny_brns,

Danke für Ihre Nachricht! Das sollte natürlich nicht passieren – Ihre Branding-Assets sollten in hoher Qualität angezeigt und exportiert werden. Bitte prüfen Sie Folgendes:

Dateiqualität: Achten Sie darauf, dass PNG-Dateien eine ausreichend hohe Auflösung (mind. 300 dpi) und Größe besitzen. Illustrator-Dateien sollten vektorisiert und korrekt gespeichert sein.
Upload-Methode: Laden Sie die Dateien direkt in der Branding-Bibliothek hoch, nicht per Drag & Drop in das Projektfenster. Testen Sie ggf. auch einen anderen Browser.
Zoom-Verhalten: In der Vorschau kann es manchmal zu einer pixeligen Anzeige kommen – die finale Qualität beim Export sollte jedoch stimmen. Prüfen Sie daher bitte auch das exportierte Ergebnis auf einem anderen Gerät.

Wenn das Problem weiterhin besteht, lassen Sie uns bitte wissen:
– Welches Gerät und Betriebssystem Sie verwenden
– In welchem Format und welcher Auflösung die Datei vorliegt
– Ob das Problem nur bei bestimmten Assets auftritt

Wir helfen Ihnen gern weiter!
Beste Grüße

^MM

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Edward_Trout3955

Participating Frequently

Yes, I'm adding assets from a library.

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Abhi.G @ ADBE

Adobe Employee

Hi @carrie_0215 @Edward_Trout3955

Sorry to hear you are running into this issue. Could you confirm if, for the assets that end up with low resolution, you are adding them from a Library or a Brand? @carrie_0215 mentioned "building a library of assets" but also "I uploaded the file to Express".

I am asking because we are aware of a bug related to assets added from libraries/brands, but it does not apply to adding from a local device.

Thanks

Abhi G

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Edward_Trout3955

Participating Frequently

I'm having a similar issue. Trying to use existing assets (that were uploaded at high quality and I have used in the past with no issue) anytime I add them to a file and do any sort of editing the quality goes way down.
This also makes the remove background and erase features no longer work.

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