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Catherine304013453v18
Participant
September 12, 2023

Previous Adobe Express files

  • September 12, 2023
  • 1 reply
  • 195 views
Hi there since the transition from Beta I can't access my old adobe files and I need them urgently, I keep getting a redirect to the new adobe express site. Please can you help me?

1 reply

thejanebradbury
Community Expert
thejanebradburyCommunity Expert
Community Expert
September 12, 2023
There is more information in this FAQ section if you scroll down the page https://helpx.adobe.com/uk/express/express-faq.html including:
• I use Adobe Express on desktop. Will my files automatically show up in the new version of Adobe Express? 
• I use Adobe Express on desktop and I also use the mobile app. Will my files automatically show up in the new version of Adobe Express? 
 
Here is a short video walkthrough of migrating your files:
 
If you are having problems with your files migrating please check this Troubleshooting File conversion FAQ https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html
If you still have problems with finding your prior files please contact Adobe Support:
For consumer and SMBV business customers https://helpx.adobe.com/support.html?rghtup=autoOpen
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