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cjonesmn
Inspiring
November 11, 2023

Publish Now Button Greyed Out

  • November 11, 2023
  • 2 replies
  • 501 views
I connected my Instagram and Facebook business pages, BUT the Publish Now button is grayed out. How do I troubleshoot this?

    2 replies

    H
    Husein
    Participant
    March 26, 2024

    I tried all of you suggestions Tarun but this thing is not working. I tried Safari, Edge, Chrome, Brave, Duck. Publish Now button is disabled on all of them. The connection with Instagram is successful. This is the first time I am using Adobe Express and I keep hitting the wall over and over again.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    April 2, 2024

    Hi 

    @Husein

    ,

     

    We're sorry for the delay. Please let us know when you have been seeing this issue. Also, check if you have any ad-blocker or strict firewall settings blocking access to required network endpoints. You can check this link for more info- https://adobe.ly/3PNEqOZ?

     

    Could you post your browser console logs? That would help. If you are unsure how to collect browser logs, you can use resources such as

     

    Chrome: https://adobe.ly/3PNErm1

    Windows Edge: https://adobe.ly/49kD8li

     

    Regards,

    Tarun

      Tarun Saini
      Community Manager
      Tarun SainiCommunity Manager
      Community Manager
      January 30, 2024

      Hi there,

       

      We're sorry for the delay. Are you still experiencing the issue? If yes, could you please share the screen recording of the issue? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

       

      Regards,

      Tarun

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