Participant

Re: Download large video made on Express in mp4 format

Forum|Forum|10 months ago
May 15, 2025
2 replies
340 views

Same issue here.

Participant

Download an .mp4 with no audio. 4 second clip. Tried 720, 1080, 4K. Logged out and back in. Restarted computer. It downloads as a .png just not as an .mp4.

[Image]<>
[Image]

Phil Martello
Digital Media Manager
Parks, Recreation, and Natural Resources
Pasco County

<Contact details and address removed by Moderator>

Amitej S

Community Manager

Hey @phillip_4136, Thanks for the response!

This shouldn't be happening. Can you try downloading any other video project and check if that gives the same experience? What happens if you try downloading from incognito/private browsing mode?

Would you be willing to share the project with us to investigate? We'd also request edit access from our test account. If you're fine sharing the project, please drop the project URL to us via a community DM.

Also, it looks like any images you may have included in your last message didn't come through, possibly due to a technical issue. Could you please try resending them?

Amitej

David__B

Adobe Employee

Hi @phillip_4136

Sorry to hear about your difficulties. A few questions to better understand the scenario.
- What type of file format are you trying to download, PDF, mp4 etc.?
- Is this a large file?
- What troubleshooting have you tried already?

Please let us know when you get the chance,

Thanks,
Dave

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded