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Redemption Code

New Here ,
Dec 22, 2023 Dec 22, 2023

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I don't know how else to explain this. Have been through this via email and phone call.. Please see that attached. Every time I do a redemption code, it defaults to the wrong email (with the poster googly eyes). I need to be linked to the account underneath with the stack of folders otherwise I cannot collaborate with the other account under Bronx Arts Ensemble.

Bug Unresolved
TOPICS
Desktop Web , Subscription

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1 Comment
Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi @default3442073520xurp,

 

Thank you for your patience. Could you please share more content on this?

I have removed your screenshot because it contains sensitive information, but based on what I can see, both accounts ***iek@bro********* have the same access rights and should, therefore, be able to collaborate with others.

Please provide us with a screen recording of your workflow so we can better understand the issue.

 

We're here to help and looking forward to hearing from you.

^Lyn

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