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Josh31205218n9vf
Participant
July 17, 2024

Removal of Background in video but downloaded MP4 has 'lagging' effect

  • July 17, 2024
  • 4 replies
  • 555 views

Hey there, I was removing the background of a video and it was able to just fine, but when I downloaded an export, the "cutout" of my subject seemed to be lagging behind the movement of my subject by a couple frames. Resulting in some moments where part of the subject was cut off and in others, where the background was still partially showing. As far as I can tell this isn't happening in the preview on Adobe Express, just the downloaded version of the video.

 

This occurred with every resolution option and with both 16:9 and 9:16 aspect ratios. Is this a bug or am I missing a setting?

    4 replies

    h6u4tdd
    h6u4tdd
    Participant
    May 28, 2025

    For legal reasons, I cannot share the video publically so I just DM'd you the files. 

    h6u4tdd
    h6u4tdd
    Participant
    May 27, 2025

    Also having the same problem. I have tried all the tricks in this thread and it still is happening. It looks fine in the editor but when its rendered, it lags and you can see the original background.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    May 27, 2025

    Hey @h6u4tdd, thanks for sharing this, this shouldn't be happening!

    Could you share both videos so we can check and investigate this? You can send the original file (video with background), the final file (video without background), and the project URL. 

    Also, can you check with some other videos and let us know if they are getting the same issue?

    T
    tinam80599341
    Participant
    April 18, 2025

    Im going through the same thing

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    April 21, 2025

    Hi @tinam80599341,

     

    Thanks for the detailed explanation! What you're describing sounds like a rendering issue during export, especially since the preview looks fine in Adobe Express. There’s no specific setting you’re missing, and you're not alone in noticing this.

    A couple of quick things you could try:

    1. Export using a different browser or device (if possible) to see if the lag persists.

    2. Re-upload and re-export the project to rule out any temporary glitches.

    3. Trim the video slightly or simplify effects to test if performance improves.

    If the issue continues, we’d love to gather more info to help troubleshoot further. Could you share a short screen recording comparing the preview and the downloaded file? That would be super helpful for the team to investigate.

     

    Appreciate your patience while we look into this!


    ^MM

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    August 7, 2024

    Hi 

    @Josh31205218n9vf

    ,

     

    We're sorry for the delay. Are you still experiencing this issue? If so, please let us know which platform you're using. Is it on the web or mobile? 

     

    Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies to see if that helps.

     

    Regards,

    Tarun

     

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