Remove background doesn't work

[jessicaL0917]

I get this error when trying to use remove background "We couldn't execute cutout filter service because of unknown internal service errors, please try again."

[David__B]

Hi @jessicaL0917 

Would it be possible to share the URL for your project in which this issue is occuring?

Thanks,

Dave

[will32718495clj6]

I have this issue too. We couldn't execute cutout filter service because of unknown internal service errors, please try again.

https://new.express.adobe.com/id/urn:aaid:sc:US:261cfbcb-0db3-4331-a315-d1ff2ca2e242?category=text

[will32718495clj6]

No recoursw still, please help

[A283778459wfa]

Hey there, I had this issue when I tried doing background removal on a webp image - I resolved it by converting the image to a jpg. It may not be your issue, but maybe check the file type and convert it to either a jpg or a png? I hope this helps! 

[BCyber]

I just got the same error.

[Sarina25623708ipga]

I got the same error last week and tried again today.  Still not rectified.  The photo is in JPG format and I've no issues before until last week.

[David__B]

Hi Sarina25623708ipga

Would it be possible to share the URL of the file with the issue? Does the same thing happen from all browsers?

Thanks,

Dave

[mahiads33911929gshh]

Couldn't access files when running cutout service, please try again.

[Tarun Saini]

Hi 

@mahiads33911929gshh

,

Welcome to the community! We're sorry to hear about this. We're aware of this issue, and it has been escalated to our product team.I will keep you posted once this is resolved.

Regards,

Tarun