Participant

Remove background doesn't work

Forum|Forum|2 years ago
September 7, 2023
7 replies
1832 views

I get this error when trying to use remove background "We couldn't execute cutout filter service because of unknown internal service errors, please try again."

Performance

M

mahiads33911929gshh

Participant

Couldn't access files when running cutout service, please try again.

Tarun Saini

Community Manager

Hi

@mahiads33911929gshh

,

Welcome to the community! We're sorry to hear about this. We're aware of this issue, and it has been escalated to our product team.I will keep you posted once this is resolved.

Regards,

Tarun

S

Sarina25623708ipga

Participant

I got the same error last week and tried again today. Still not rectified. The photo is in JPG format and I've no issues before until last week.

David__B

Adobe Employee

Hi Sarina25623708ipga

Would it be possible to share the URL of the file with the issue? Does the same thing happen from all browsers?

Thanks,

Dave

B

BCyber

Participant

I just got the same error.

A

A283778459wfa

Participant

Hey there, I had this issue when I tried doing background removal on a webp image - I resolved it by converting the image to a jpg. It may not be your issue, but maybe check the file type and convert it to either a jpg or a png? I hope this helps!

W

will32718495clj6

Participant

No recoursw still, please help

W

will32718495clj6

Participant

I have this issue too. We couldn't execute cutout filter service because of unknown internal service errors, please try again.

https://new.express.adobe.com/id/urn:aaid:sc:US:261cfbcb-0db3-4331-a315-d1ff2ca2e242?category=text