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Remove background error

New Here ,
Mar 09, 2024 Mar 09, 2024

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I keep getting this when trying to remove background "We couldn't execute cutout filter service because of unknown internal service errors, please try again."
Bug Unresolved
TOPICS
Desktop Web

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1 Comment
Adobe Employee ,
Mar 09, 2024 Mar 09, 2024

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Hi @Vires 

 

One bug we are aware of that can trigger this error is is the use of WebP format. Could you check if that's the case, and if so, try converting the file to a png or jpg?

 

Thanks

Abhi G

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