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Remove Background not working

Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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I use the "Remove Background" quick action feature on a regular basis and haven't had problems until now. This feature is not working for me any longer. I've tried launching from different browsers and rebooted my computer, all to no avail. I need this app to complete my work. I have a premium subscription. Please advise as soon as possible. Thx
Bug Unresolved
TOPICS
Desktop Web , Quick Actions

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5 Comments
New Here ,
Dec 13, 2023 Dec 13, 2023

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Background remover is not working.

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New Here ,
Dec 13, 2023 Dec 13, 2023

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I'm having the same issue

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New Here ,
Dec 13, 2023 Dec 13, 2023

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I have the same problem. I upgraded to Premium as I thought the facility may no longer be free but same issue. 

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Adobe Employee ,
Dec 15, 2023 Dec 15, 2023

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Hi @davidk2976252 @Beautaholics @default3424674591tld5 , 

 

Welcome to the Adobe Express Community!

 

I tried using the background removal tool on the Google Chrome browser and on the Progressive Webapp on a Windows device, and it worked fine. Would you mind sharing a screen recording of the workflow with the feature not working? It will help us investigate the issue better. 

 

Thanks, 

Amitej

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Community Beginner ,
Dec 15, 2023 Dec 15, 2023

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Amitej,

Fortunately, all's good now with the remove background tool. I tried so
many different fixes and, quite honestly, I can't remember which one
finally resolved the issue.

Unfortunately, now that it's working, I can't record the problem for your
review. If it occurs again I'll do that and forward it.

Thanks for reaching out,
davidk2976252

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