Slow AF

Report · Aug 16, 2023

I hate the new Beta implementation regarding the navigation and load times. My page I was building is not loading any of the graphics, there is a weird file conversion window that popped up when i tried to open my file that said "Converting file and saving to "Originals"". Not even sure how to find this new folder it created....building and editing an express page is sloppy and does not save images i've previously uploaded. Extremely unhappy.

Report · Aug 24, 2023

Hi @default3162064732100z,

We're sorry for your experience with the new Express version. Have you tried using Safari, Microsoft Edge, or Google Chrome, the other recommended browsers, to see if it makes a difference? The cache and cookies of the browser can also be cleared to resolve such issues.

To clear cache and cookies check this link and let us know if that helps:- https://support.google.com/accounts/answer/32050

You can also check this article, which is based on the file conversion FAQ:- https://helpx.adobe.com/express/kb/file-conversion-troubleshoot.html

Regards,

Tarun

Report · Aug 24, 2023

Yes I have tried multiple browsers, I mainly work off of Google Chrome and never had issues until the Beta version was published. I was working on an express page with a tight deadline that because corrupted and didn’t work, and I was right in the middle of this project when the issues began with the conversion. I tried to make additional pages with the same issues, images don’t show up, or I get a loading error right after trying to load images.

Navigation is also an issue. Additionally, the express page builder thought I was working off a mobile device instead of a desktop. I am extremely frustrated and dissatisfied with these issues.

alana hyatt
GRAPHIC DESIGNER
orcutt | winslow
PHOENIX • NASHVILLE • DALLAS/FORT WORTH • JEFFERSONVILLE • SHREVEPORT • ORLANDO
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Report · Aug 24, 2023

Thanks for your response. Could you please share a screen-recording of the issue you are seeing on the screen to help you further?