Participant

Something's missing...your system is not supported.

Forum|Forum|1 year ago
July 15, 2024
1 reply
575 views

Something's missing...your system is not supported. This error is shown when I am trying to open Adobe express.I wanna tell that I am using window 11 and using chrome browser. All the requirements are complete which are given in this link https://helpx.adobe.com/express/system-requirements.html#system-requirements-new-mobile. So please don't say me to check system requirements just give me a solid solve.

Desktop Web

A

Amiable_Journey15C2

Participant

I have the same problem with Mac. I have just updated to Sequoia

David__B

Adobe Employee

Hi @Amiable_Journey15C2

Sorry to hear about your difficulties. I'm on a Mac running Sequoia and can use Express fine so think that is likely not the cause. Had it worked previously? Could you please test these and let us know if they help:

Test in different browsers - Chrome, Firefox, Safari
If you're using VPN try accessing Express without it
Try clearing the browser cache - https://adobe.ly/4hxIjDl
Test in incognito/private browsing mode - https://adobe.ly/3WjFhu3
Ensure hardware acceleration is enabled. Here's one resource that explains how to check that: https://adobe.ly/3WhYxZ1
Navigate to https://adobe.ly/4hb32fR and confirm that it shows as green (✓ This browser supports WebGL 2)

Thanks,
Dave

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