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Participant
September 6, 2023

Something Went Wrong

  • September 6, 2023
  • 2 replies
  • 465 views
I cannot access past projects.

2 replies

Another-Phil
Inspiring
September 8, 2023

@AlexaNotTheEcho - Please checkout the community announcement below for details on how to recover folders and files. Let me know if that doesn't help.

https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-aug...

 

- Phil

Tarun Saini
Community Manager
Community Manager
September 7, 2023

Hi there,

 

We're sorry to hear about this. Please let us know when exactly you get this error message. Which browser are you using? Did you recently install any extensions in your browser?

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Such problems can also be fixed by clearing the browser's cache and cookies.

 

Please check this link for more information on how to clear cache and cookies: https://support.google.com/accounts/answer/32050

 

Let us know if that helps.

 

Regards,

Tarun