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CF22816496x689
Participant
January 24, 2025

Sorry, we were not able to license all Stock content. Some Stock assets can no longer be used.

  • January 24, 2025
  • 2 replies
  • 669 views

I keep getting this Adobe Express message when trying to download pngs & jpgs of designs I made:

"Sorry, we were not able to license all Stock content. Some Stock assets can no longer be used.
Please delete assets marked with the failed icon  and re-upload them or try a different asset.
(Failed audio assets will have a grey bar.)"

I have full premium access to the stock images included in Adobe Express and none of my images have the red icon  . It's frustrating that the money we spend for reliability on a huge company like Adobe could have these bugs that date back 3+ years with no concrete solution. 

Things I've tried to no avail:
- Upload pages to google drive add-on
- Disable pop-up blocker
- Try downloading pages on different browsers (Chrome, Safari)
- Delete/ Reset Cache and Cookies
- Refresh page
- Log out and log back in
- Check that my subscription is still active (It's still active and up-to-date)

Need help with this ASAP as I'm dealing with deadlines!
Cheers

    2 replies

    C
    CF22816496x689Author
    Participant
    February 2, 2025

    Hey, just an update on this. I found my problem. It was an asset that I uploaded & was using for a while on my designs (InstaGram icon) that was giving me the issue. Unfortuneately the interface didn't present me with a red exclamation icon to indicate which asset was causing the issue. How did I find out it was the IG icon?

    Solution: I basically started deleting assets in groups ( and then eventually one by one) and downloading the page each time I deleted assets to narrow down which ones were causing the impasse. Process of elimination. I just reuploaded the asset and Bob was my uncle. Hope this helps!

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 24, 2025

    Hi 

    @CF22816496x689

    ,

    Welcome to the community! We're sorry to hear about this issue. Was the Stock content part of the built-in Express content or other Stock content placed in the document? How many Stock credits do you have? 

     

    Also, could you please duplicate the project and share the URL with us with edit access via private message for us to investigate further?

     

    Regards,

    Tarun

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