stuck at "gathering data"

There is an undocumented picture limit in the program. I believe they told me 200. I split my project into two separate projects, each under 200 pictures, they rendered fine. Then I combined those two videos into one video.

I spent over a month putting this video together. I don't want to have to recreate the video in another Adobe program at this point. I won't meet my deadline.

January 2024

I am having the same issue. The browser doesn't seem to matter. I tried to clear my cache and cookies in Edge. My video still won't get past the Gathering Data stage.

Hi @toddh57132253 

I've sent you a DM for follow up.

Abhi G

I'm having the same issue. I've tried Windows 10 and 11, Edge and Chrome. Two different computers.

Hi Jason,

We're sorry to hear about your experience. Please let us know which browser you are using. Is it happening with all formats or just with video? Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

Such problems can also be fixed by clearing the browser's cache and cookies. Please check this link for more info on how to clear cache and cookies from the browser: https://support.google.com/accounts/answer/32050