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Takes FOREVER to download

Community Beginner ,
Sep 09, 2023 Sep 09, 2023
It takes hours for it to be able to be downloaded.
Bug Unresolved
TOPICS
Video
232
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1 Comment
Adobe Employee ,
Sep 12, 2023 Sep 12, 2023
LATEST

Hi @default31981968w048cg,

 

Thank you for sharing this, and we're sorry to hear you're having issues with downloading.

 

What are you trying to download? Is it a template or your project? What type of format is the file you tried to download? Is it happening with every file? Do you see an error message?

Here are some workaround that might help:

  • Try editing from another browser, such as Microsoft Edge, Safari or Chrome
  • Test in incognito or privacy mode. Here are instructions for Chrome
  • Clearing the cache/cookies from the browser may help

 

If the issues persist, please send a screenshot or a screen record so we can see what you're experiencing.

 

Thanks,

Winnie

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