Thank you for sharing this, and we're sorry to hear you're having issues with downloading.
What are you trying to download? Is it a template or your project? What type of format is the file you tried to download? Is it happening with every file? Do you see an error message?
Here are some workaround that might help:
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Test in incognito or privacy mode. Here are instructions for Chrome
Clearing the cache/cookies from the browser may help
If the issues persist, please send a screenshot or a screen record so we can see what you're experiencing.