The crop shape is not working

[Bova38443595p2f5]

When I try to shape an image with rounded corners, it does not make any changes. The corners remain rectangular. The other shapes are working properly.  I have tried it on Firefox and Chrome, but it doesn’t work in either.

[meganb45738641]

Same! Is there going to be a fix?

[chaimaa.7]

Hello everyone, @meganb45738641 , @Bova38443595p2f5.

Here are some detailed troubleshooting steps to resolve the issue with rounded corners not applying in Adobe Express:

Double-Check the Shape Selection

• Ensure you have selected the rounded corners shape from the Shapes section.
• After selecting the shape, check if the preview updates. If not, proceed to the next steps.

Reset the Shape Tool

• Click on the Reset button at the bottom of the shape menu to remove any previously applied settings.
• Reapply the rounded corner shape after resetting.

Update Adobe Express

• Ensure Adobe Express is updated to the latest version in your browser or app. Updates often fix bugs or glitches.

Clear Browser Cache

• In Chrome or Firefox:
  1. Open browser settings.
  2. Clear cached images and files.
  3. Reload Adobe Express and try again.

Try a Different Browser

• Even though you’ve tried Chrome and Firefox, test with other browsers like Microsoft Edge or Safari to rule out browser compatibility issues.

Disable Browser Extensions

• Some extensions (like ad-blockers) can interfere with web applications. Disable extensions temporarily and reload Adobe Express.

Let me know how it goes!

Thanks ^Chaimaa