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Participant
February 20, 2024

Unable to create any design/file

  • February 20, 2024
  • 2 replies
  • 178 views
Every time I open or create a new document I keep getting an error saying 'Something went wrong' and 'Unable to open document'. Why does this keep happening?

2 replies

Adobe Employee
February 20, 2024

Hi @beingharis 

 

I looked at the error logs associated with your adobe id. Unfortunately, it's a very generic error issued by the browser you appear to be using (Chrome 121.0) that doesn't clear up why it might be happening.

 

Could you try another browser or Chrome in incognito mode, and let me know if they work any better?

 

Thanks

Abhi G

Adobe Employee
February 20, 2024

Hi @beingharis 

 

Sorry to hear you are running into this issue. Could you confirm that your are seeing something like this report? https://community.adobe.com/t5/adobe-express-bugs/error-quot-something-went-wrong-unable-to-open-document-quot-when-i-try-to-open-a-document/idi-p/14413675

 

If so, please send me a direct message with your Adobe id (email that you log in with)

 

Thanks

Abhi G

Participant
February 20, 2024
Yes, that's the same error.

My Adobe ID is beingharis@gmail.com

Thank you