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RC Ducantlin
RC Ducantlin
Known Participant
November 2, 2024

Unable to load video

  • November 2, 2024
  • 3 replies
  • 372 views

Turned off VPN? - Check.

Confirmed file size met parameters? - Check.

Cleared cache? - Check.

Tried multiple browsers? - Check.

Tried incognito mode? - Check.

Tried Windows App? - Check.

Moved video from OneDrive to local HDD? - Check.

 

Every attempt to load a video to Adobe Express fails and says, "Try again later."

 

NO error code. NO reason for the failure, just go away and come back later. 

 

Please advise ASAP! 

 

Roger 

 

 

 

 

    3 replies

    J
    jerryw48492253
    Known Participant
    November 15, 2024

    The fix Adobe did on November 4 or 5 got it working for me along with many others again.

     

    I was very surprised that there wasn't any Adobe representative in the community for the weekend and no software engineer to deal with it until Monday. In my opinion, a costly subscription model should have support available 24/7.

    J
    jerryw48492253
    Known Participant
    November 2, 2024

    I'm getting that same error

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    November 15, 2024

    Hi 

    @jerryw48492253

     

    We're sorry for the delay. Are you using video from Adobe Stock or from a local drive? Did you try switching to another internet connection? Also, please make sure that the network endpoints listed on https://adobe.ly/4ey1g6E are allowed.

     

    Let us know if that helps.

     

    Regards,

    Tarun

    RC Ducantlin
    RC DucantlinAuthor
    Known Participant
    November 2, 2024

    The exact message is: "Sorry, something went wrong during the file upload. Please try again in few minutes." 

     

    Roger 

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