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A
Annie Sage-Clontz
Participant
September 17, 2023

Unexpected Problem

  • September 17, 2023
  • 15 replies
  • 1485 views
For 2 days, I have been unable to work through the entirety of a project in Adobe Express due to continuous unexpected problems. I have refreshed, updated, rebooted with no success. I have also tried to start the project from scratch, but that doesn't help either.

15 replies

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F
Ferhat.k
Participating Frequently
October 25, 2023
[image: image.png]
A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
October 25, 2023

@Ferhat.k 

 

Could you please include a screenshot of the error dialog with the UUID?

 

Thanks

Abhi G

F
Ferhat.k
Participating Frequently
October 25, 2023

i am also having the same problem and all dublicate files and orginal file giving the same error. any solution you found here?

    A
    Annie Sage-ClontzAuthor
    Participant
    September 17, 2023
    Yes, while editing text, but also when I try to add page --> duplicate


    *Annie Sage-Clontz*
    A
    Adobe Employee
    Abhi.G @ ADBE
    Adobe Employee
    September 17, 2023

    Hi @Annie Sage-Clontz 

     

    Sorry to hear you are running into this issue. Based on our logs, the error above happened while editing text. Is that true of all crashes you've encountered, or does it happen in other workflows as well?

     

    Thanks

    Abhi G

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